Terms & Conditions

Subscriptions:

Cognomovement (Avalon BIM LLC) does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.

Coupon Codes: Understanding Our Approach to Sales and Discounts

At Cognomovement, we strive to offer the best value to all our customers. However, it's important to clarify our policy regarding sales and discounts:

1. No Retroactive Discounts: Once a purchase is made, we are unable to apply discounts retroactively. This policy ensures fairness to all customers, especially those who bought courses at full price outside of sale periods.

2. Fairness and Business Integrity: We understand that timing can be everything when it comes to sales. However, applying discounts after a purchase would create an endless cycle of refunds, impacting not only our business but also our ability to serve you efficiently.

3. Risks of Purchase Timing: Like with any purchase, there is always a possibility that an item might go on sale in the future. We appreciate your understanding that this is a common retail practice and not unique to our services.

4. Impact of Refunds: Refunds, especially in large numbers, can have a significant impact on our business and our standing with platform partners. Each refund is more than just a transaction reversal; it affects our reputation and future opportunities to provide quality content.

We appreciate your understanding and support in this matter. Our goal is to continue offering high-quality courses and exceptional value, and maintaining this policy is a vital part of that commitment.

If you have any questions or concerns regarding this policy, please feel free to contact us.

Understanding Our Plans:

It is your responsibility to evaluate Cognomovement Plans and Subscriptions, including its features and what is offered, before selecting any Paid Plan. Cognomovement (Avalon BIM, LLC) will not issue refunds to customers on the basis of customers not understanding what the plan is or what is included/offered.

Subscription Fees:

Client shall pay for all subscription fees, and hereby authorizes Cognomovement (Avalon BIM, LLC) (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically.

Bookings:

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours' notice.

Our Updated Refund Policy for Sessions:

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Completion Timeline for Booked Sessions:

• 30-Day Completion Requirement: All booked sessions must be completed within 30 days of the first booked appointment. This includes the initial session and any rescheduled sessions. This policy ensures that we can provide timely services to all our clients and manage our schedule effectively.

• Rescheduling Within 30 Days: If you need to reschedule a session, it must be done within 30 days of the first session's booked date. This helps in maintaining a consistent and effective service delivery, ensuring that all clients have access to their sessions within a reasonable timeframe.

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• Cancellation and Rescheduling: Any cancellation or reschedule made less than 24 hours in advance will not be eligible for a refund.

• Late Arrivals: If you are more than 30 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

• Case-by-Case Review: Refunds for sessions will be considered on a case-by-case basis. We understand that exceptional circumstances may occur, and we aim to approach each situation with fairness and understanding.

• No Refunds After Session Completion: Once a session has been conducted, we will not offer refunds. We encourage clients to communicate any concerns or dissatisfaction immediately so we can strive to address and resolve them promptly.

• Firm 30-Day No Refund Policy: We maintain a firm policy of no refunds for any sessions after 30 days from the session date. This policy helps us manage our scheduling and services effectively, ensuring the best possible experience for all our clients.

• Emergency Considerations: In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. We ask that you provide as much notice as possible so we can adjust our scheduling accordingly.

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