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Terms & Conditions

Privacy Policy

At, we are committed to maintaining the privacy and protection of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through our website. By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you provide voluntarily, such as your name, email address, contact information, and other relevant details when you fill out forms on our website, subscribe to our newsletter, or engage in other interactions with our site.

1.2 Usage Information: We automatically collect certain non-personal information, such as your IP address, browser type, operating system, and pages visited on our website. This information helps us analyze trends, administer the site, and improve user experience.

2. Use of Information:

2.1 Personal Information: We may use the personal information you provide to respond to your inquiries, provide the services you request, send newsletters or promotional materials, and improve our website and services.

2.2 Usage Information: Non-personal information is used to monitor and analyze website usage patterns, administer the site, and gather demographic information for aggregate use. This information helps us enhance the functionality and user experience of our website.

3. Cookies and Tracking Technologies:

We may use cookies, beacons, tags, and similar technologies to collect and store information about your interactions with our website. This information may be used to personalize your experience, analyze trends, and track your navigation through our site. You can control the use of cookies through your browser settings.

4. Disclosure of Information:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purposes of providing the services you've requested or as required by law.

5. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of these websites before providing any personal information.

6. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

7. Your Choices:

You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email. You can also modify your personal information by contacting us directly.

8. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you are under 13, please do not provide any personal information on our website.

9. Changes to Privacy Policy:

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be revised accordingly.

10. Contact Us:

If you have any questions about this Privacy Policy or your personal information, please contact us at

By using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Refund Policy


Cognomovement (Avalon BIM LLC) does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.

Coupon Codes: Understanding Our Approach to Sales and Discounts

At Cognomovement, we strive to offer the best value to all our customers. However, it's important to clarify our policy regarding sales and discounts:

Apply Discounts Before Purchase: Please ensure that you apply your discount or coupon code before completing your purchase. We are unable to give partial refunds or apply discounts retroactively once the purchase is made.

No Retroactive Discounts: This policy ensures fairness to all customers, especially those who bought courses at full price outside of sale periods.

Fairness and Business Integrity: Applying discounts after a purchase would create an endless cycle of refunds, impacting our business and our ability to serve you efficiently.

Risks of Purchase Timing: Like with any purchase, items may go on sale in the future. We appreciate your understanding that this is a common retail practice and not unique to our services.

Impact of Refunds: Refunds, especially in large numbers, can significantly impact our business and our standing with platform partners. Each refund is more than just a transaction reversal; it affects our reputation and future opportunities to provide quality content.

We appreciate your understanding and support in this matter. Our goal is to continue offering high-quality courses and exceptional value, and maintaining this policy is a vital part of that commitment.

If you have any questions or concerns regarding this policy, please feel free to contact us.

Understanding Our Plans:

It is your responsibility to evaluate Cognomovement Plans and Subscriptions, including its features and what is offered, before selecting any Paid Plan. Cognomovement (Avalon BIM, LLC) will not issue refunds to customers on the basis of customers not understanding what the plan is or what is included/offered.

Subscription Fees:

Client shall pay for all subscription fees, and hereby authorizes Cognomovement (Avalon BIM, LLC) (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page. Client agrees that all subscriptions are recurring and will renew automatically.


Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours' notice.

Our Updated Refund Policy for Sessions:

Completion Timeline for Booked Sessions:

  • 30-Day Completion Requirement: All booked sessions must be completed within 30 days of the first booked appointment. This includes the initial session and any rescheduled sessions. This policy ensures that we can provide timely services to all our clients and manage our schedule effectively.

  • Rescheduling Within 30 Days: If you need to reschedule a session, it must be done within 30 days of the first session's booked date. This helps in maintaining a consistent and effective service delivery, ensuring that all clients have access to their sessions within a reasonable timeframe.

  • Cancellation and Rescheduling: Any cancellation or reschedule made less than 24 hours in advance will not be eligible for a refund.

  • Late Arrivals: If you are more than 30 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

  • Case-by-Case Review: Refunds for sessions will be considered on a case-by-case basis. We understand that exceptional circumstances may occur, and we aim to approach each situation with fairness and understanding.

  • No Refunds After Session Completion: Once a session has been conducted, we will not offer refunds. We encourage clients to communicate any concerns or dissatisfaction immediately so we can strive to address and resolve them promptly.

  • Firm 30-Day No Refund Policy: We maintain a firm policy of no refunds for any sessions after 30 days from the session date. This policy helps us manage our scheduling and services effectively, ensuring the best possible experience for all our clients.

  • Emergency Considerations: In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services. We ask that you provide as much notice as possible so we can adjust our scheduling accordingly.

Shipping Policy

Currently, the Cogno balls come free with the purchase of the Cognomovement Essentials Course (Formerly known as the Basic Training Video Course) and the Learning Portal Plus. They are not available for individual purchase at this time. Shipping for the Cogno balls is free in the United States and will be shipped within 7 - 10 days of your order.  You will typically receive the Cogno balls within 7 - 10 days.

We ship in the United States and Internationally.

Cognomovement (Avalon BIM LLC) Terms and Conditions for Events

Please read these Terms and Conditions carefully before enrolling in any Cognomovement events. These Terms and Conditions ("Agreement") are between the participant ("Customer") and Cognomovement™, Avalon Bim LLC ("Organizer") regarding enrollment and attendance at any live or online Cognomovement event. By enrolling in an event, Customer agrees to be bound by these Terms and Conditions.

1. Transfer:

1.1. Customer may transfer their event enrollment from the originally purchased event date to the next desired and available date one time only, without any additional charge.
1.2. Customer may transfer their event enrollment to another individual or transfer their event enrollment to a Cognomovement™ product or to a Cognomovement VIP Session without any additional charge.

1.3. After an initial transfer, Customer may transfer their event enrollment subject to a $75 transfer fee for each subsequent transfer.

1.4. To transfer, Customer must notify Cognomovement™ by email at Enrollment transfers are subject to availability and are processed on a first-come, first-serve basis.

2. Cancellation:

2.1. Customer may cancel this transaction without penalty by emailing Cognomovement™ at, provided the cancellation email is sent prior to midnight of the third business day after the online purchase and prior to the event commencement.

2.2. Refunds for cancellations will be issued within 4-6 weeks based on the original method of payment.

2.3. Cancellations after the third business day and more than 30 days before the event will incur a $195 Damages Fee.

2.4. No refunds will be provided if Customer cancels within 30 days of the event start date.

3. No-Show:

3.1. No refund will be provided if Customer fails to attend the confirmed event.

3.2. Customer must obtain advance written consent from Cognomovement™, Avalon Bimm LLC to be eligible for a refund due to non-attendance.

4. General Provisions:

4.1. Customer acknowledges that they are not relying on any warranties, promises, guarantees, or representations unless they are in writing and signed by an authorized representative.

4.2. These Terms and Conditions supersede all previous materials, representations, or agreements, whether oral or written.

4.3. Modifications to these Terms must be in writing and signed by both parties.

4.4. This Agreement is governed by the laws of the State of California.

4.5. Event details, including dates, times, locations, and structure, are subject to change.

4.6. Cognomovement™ reserves the right to terminate this enrollment for any reason, with tuition credits and refunds considered on a case-by-case basis.

4.7. This Agreement may not be assigned without written approval from Cognomovement™.

Consent for Photography, Audio, and Video Recording:

By entering the event premises, Customer consents to interviews, photography, audio recording, and video recording. Customer agrees that these materials may be used for various purposes such as news, webcasts, promotional purposes, telecasts, advertising, and social media by Cognomovement™ and its affiliates. Customer releases Cognomovement™, its officers, and all persons involved from any liability connected with such use.

By enrolling in any Cognomovement event, Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.

VIP Session Terms & Conditions

1. Introduction

These terms and conditions ("Terms") govern your participation in and use of the Cognomovement VIP sessions. By purchasing or participating in a VIP session, you agree to these Terms.

2. Booking and Payment

- All bookings for VIP sessions must be made in advance.
- Payment for sessions must be made upfront and is non-refundable, except as set out in these Terms.
- We accept payments through invoice options sent.

3. Session Rescheduling and Cancellation

- If you need to reschedule a Zoom session, you must give us at least 48 hours notice. Failure to do so may result in a forfeit of that session.  If you need to reschedule an in-person session, travel fees will apply.
- In the unlikely event that we need to cancel a session, you will be offered a rescheduled date or a refund for that specific session.

4. Travel and Accommodations (For In-Person Sessions)

- If the client is traveling to Liz or Bill, the client is responsible for their own travel and accommodation arrangements and expenses unless otherwise agreed upon in writing.
- Travel fees for Bill's or Liz's in-person sessions are separate and not included in the package price.

5. Conduct During Sessions

- Clients are expected to conduct themselves professionally and respectfully at all times.
- We reserve the right to terminate a session if a client displays inappropriate or disruptive behavior.

6. Confidentiality

- All information shared during the sessions will be kept confidential unless required by law.
- We respect your privacy and will not share your personal information without your explicit consent.

7. Intellectual Property

- All materials, techniques, and content provided during the sessions are the property of Cognomovement and may not be replicated, shared, or distributed without written consent.

8. Limitation of Liability

- Our services are provided "as is" without any guarantees or warranties, either expressed or implied.
- We do not guarantee any specific outcomes or results from the sessions.
- Neither Cognomovement nor any of its representatives shall be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of its services.

9. Miscellaneous

- These Terms represent the entire agreement between the parties and supersede any previous agreement, whether written or oral.
- If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- These Terms are governed by the laws of the states of California and Oregon, and any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of California or Oregon.

10. Contact

For any queries or clarifications related to these terms and conditions or the VIP sessions, please reach out to

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